Our Promise
Every Wild Bird Scoop tee is made to order — printed just for you when you place your order, not pulled off a shelf. That lets us offer a huge range of designs with almost no waste, and it shapes how returns and refunds work here. Below is exactly what to expect.
Damaged, Defective, or Wrong Item
If your order arrives with a printing defect, a misprint, a manufacturing flaw, damage from shipping, or it simply isn’t what you ordered (a different design, size, or color than what’s on your order confirmation), we’ll make it right at no cost to you — a free replacement or a full refund, whichever you prefer.
Just email us at [email protected] within 30 days of delivery and include:
- Your order number
- A clear photo of the item showing the issue (plus a photo of the shipping package if it arrived damaged)
In most cases there’s no need to ship the item back — you’re welcome to keep it, donate it, or pass it along to a fellow bird lover.
Sizing & Change of Mind
Because each shirt is custom-printed just for you, we’re unable to accept returns or offer refunds for ordering the wrong size or for a simple change of heart after an order is placed. To help you land the perfect fit the first time, every product page includes a detailed size chart with exact measurements — please give it a look before ordering.
That said, we’re a small, bird-loving shop and we genuinely want you to be happy with your gear. If something isn’t right, reach out — we’ll always do our best to help find a fair solution.
Order Changes & Cancellations
Our print partners move quickly, so there’s only a short window to change or cancel an order. If you need to update your size, design, or shipping address — or cancel altogether — email [email protected] as soon as possible. We can make changes only while your order has not yet entered production. Once it’s in production, we’re no longer able to modify or cancel it.
Wrong or Incomplete Shipping Address
Please double-check your shipping address at checkout. If a package is returned to us or lost because of an incorrect or incomplete address, any reprint and reshipment will be at the customer’s expense.
Lost or Delayed Shipments
Once your order ships, you’ll receive tracking by email. If your tracking stalls or your package doesn’t arrive, contact us at [email protected] and we’ll work with our fulfillment partner and the carrier to track it down or send a replacement.
Production & Shipping Times
Most orders are printed within 2–5 business days and then shipped. You’ll get a tracking link as soon as your order is on its way. Total delivery time depends on your location and the shipping option selected at checkout.
Questions?
We’re real people who love birds, and we’re always glad to help. Email us anytime at [email protected] — please include your order number so we can find you quickly.
Last updated: June 19, 2026